Building Work Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. 30 days or less. If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. Dealing with poor customer service on top of an issue you have with your holiday plans from Hays Travel is stressful. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart, being urged to check their travel insurance, Independent Press Standards Organisation (IPSO). Gilbridge House, Where it will be refunded depends on what payment method you used. Registered Office: Gilbridge House, Keel Square. Hays made headlines last year when it took on a number of Thomas Cook shops, saving hundreds of jobs, after the firm went into administration. The 58-year-old said: "They charged us this absolutely ridiculous price without an explanation of what the fee was for. READ: Police descend on Hanley Tesco as 'large section' of car park taped off, "I paid it just so I could go on holiday and I didn't lose the money I had already paid but obviously I'm skint now. booking. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. We guarantee you will use it over and over again to make your life easier and more convenient. protected. Registered Office: Gilbridge House, Keel Square. Hays Travel. booking. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. Where we are package organiser Where necessary, we will add supplier failure insurance to your booking automatically. How to Write a Formal Complaint Against Hays Travel. Holiday departures with the firm are due to restart from July 16. 10.3 You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. Our Service Charges You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Certificate go to: View With DoNotPay, you can also address other complaints such as: After you select the product that best addresses your issue , all you need to do is key in all the required details, and let DoNotPay handle your complaint. Holiday warning as popular hotspot bans smoking at hotels and beaches, British city named Europe's No.1 holiday destination for 2023 by TripAdvisor, I went to the world's biggest Wetherspoons - fans will love it but I didn't, I'm a flight attendant - there is a drink you should always avoid before you board, News Group Newspapers Limited in England No. *Please note that this varies depending on the tour operator. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) 16. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. Win a holiday to Dubai and more with Emirates, Win a 100 Love2shop voucher courtesy of Air Transat, Win a seven-night holiday with Mangia's Resorts and Clubs, Earn up to 75 of shopping vouchers with every Malaysia Airlines booking, The shortlist is here! The required application interviews were simply unavailable. 1.2 We act only as an agent. Most countries now require passports to be valid for at least 6 months after your return date. Certificate go to: View Hyatt has expanded its cancellation fee waiver to include all of its properties worldwide not only those in destinations immediately affected by travel restrictions. On certain new bookings you can get our Peace of Mind Guarantee you can amend your booking free of charge, up to 14 days before your departure date. This means that we may include adverts from us and third parties based on our knowledge of you. Worst Travel agent award goes to Hays Travel. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Details will be given at the time of booking. Hays Travel. 16.1 Accommodation ratings are displayed as provided by the supplier. Islamic Center of Cleveland is a non-profit organization. scheme. 25 Apr 2020 by Tom Parry. How many stars would you give Hays Travel? 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. WebHays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. As one of the countrys leading holiday companies, we provide holidays worth getting excited for. If you do receive an ATOL Certificate but all the A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. ", Her husband and co-owner John Hays added: We're fairly sizeable and we negotiated with selected airlines, quite a lot of the big airlines, to work with us to offer this guarantee.". scheme. Do I need to pay my balance due for my holiday later this year. The complications arose when Sharon's passport, which was issued in her maiden name and matched the name on the holiday, was mislaid after being sent off to HMRC to complete the VAT registration for her business. If you do not receive an ATOL certificate, then the booking will Accommodation Ratings and Standards At England 4 Results, Hays Travel has now issued a refund to Sharon. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. Sharon added: "At first Hays Travel said the reason for charging that price was because my ticket had been printed. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If You Want To Change or Cancel Your Holiday From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Our Peace of Mind Guarantee means you can enjoy flexible, secure holidays, with free amendments up to 14 days before your departure date. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. Will book with them again. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. Thats it. The ATOL protection does not apply to all holiday and travel We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. 11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned. Loveholidays and Virgin join Ryanair with dire feedback as the worst big firms for refunds, while Travel Counsellors, Jet2 and Hays Travel gain customers' applause. Webfrom 235pp Book your holiday with complete confidence Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Registered Office: Gilbridge House, Keel Square. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been If you're due to travel 1. Holly Willoughby declared her love for the bosses of Hays Travel after they appeared on This Morning on Wednesday to talk about their refund offer for customers. An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. If it contains a typo or if you have changed names, please contact your point of sale or the sales department by phone. Hays Travel said it'll contact customers within four weeks of their departure date if the holiday is affected by Covid-19. The 698.50 was half of their planned spending money. If you do not receive an ATOL certificate, then the booking will that Hays Travel prioritises the use of READ MORE:Martin Lewis issues urgent warning for holidaymakers, We knew we needed to do something to reassure our customers, which is where our Peace of Mind Guarantee came from.. Two months ago things were going fantastically but its not anybodys fault and in these circumstances, all you can do is make the best of it.. For businesses Categories Blog. In fact, it's just the tip of the iceberg. Jupyter-widgets/jupyterlab-manager'' Is Not A Valid Extension, "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. We realised our customers were concerned about two things: health and safety, and financial security. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: Hays Travel said they would send a breakdown of the cost but I still don't have the breakdown even though I've asked them several times so I don't understand what the charge is.". Please ask us for details at least 72 hours before your outbound flight. Certificate go to: View When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. 2. 5. "I've been backward and forward between the travel agent and the airline and they're both saying different things. 1. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. services. Canaries, View Go to the shop Go to the shop. You will be protected by the trade association your travel operator is a member of, which will normally be the Association of British Travel Agents (ABTA). Introducing the Hays Travel Peace of Mind Guarantee! This information will then be passed on to the airline in advance of travel. Booking If your cover does not meet your requirements, please contact your local Hays Travel branch within 14 days of receiving your insurance confirmation and return all The warning comes after the government finally gave the green light for a series of air bridges to 73 destinations, including Spain, France and Turkey. If you do receive an ATOL Certificate but all the WebThank you once again for booking with Hays Travel. 6. Hays Travel Limited 1K+ Downloads Everyone info About this app arrow_forward This app is to book your shifts if your organisation uses the MyHours workforce management system. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. We use cookies so we can provide you with the best online experience. Please ask us for full details. By using our unique system, you can skip the customer service queue and get help fast. We are working hard to administer all refund requests from our suppliers. 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Hays Travel has launched its Peace of mind guarantee on package breaks. Dont worry, if you are entitled to a refund your money is safe. However, it may not be as easy as you may think to get in touch with someone who will actually help you. I thought I was hearing things when they told me the price on the phone. Full cash refund offered before I even asked for it. Some customers waited as long as six weeks to get their money back, so Hays Travel could have performed a little better. UK Finance is warning that fraudsters are impersonating airlines, travel companies and banks in order to steal personal information and money. protected. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct. Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. Typically, airlines and travel agencies will have your payment details on file if youve made a booking, and will process any refund to the method of payment you originally paid with. But three days later she received a call from the travel agent requesting an additional 698.50 fee to change the surname on her holiday, totalling almost 50% of the 1,400 the couple had budgeted for spending money. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. It may be necessary to reconfirm your flight with the airline prior to departure. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. If you are Please use the links below for donations: For more information about financial protection and the ATOL services. Advance Passenger Information (API) must be provided to the authorities before you travel. Hotel & Travel Accommodation. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). Standards and ratings may vary between countries, as well as between suppliers. WebWe at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Special Requests Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times. | Read 541-560 Reviews out of 850. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. Let DoNotPay help you get what you deserve. "However we picked this up again on behalf of Mrs Barrett and, as ultimately the airline did not apply the charge, we have been able to fully refund the fee to Mrs Barrett. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. Nobody offers you more Service + Value + Choice. 20. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. 4.9/5 This will vary for each individual airline. Registered Office: Gilbridge House, Keel Square. If the 600 difference is worth you maybe having to wait longer for a refund if you need one, then take the cheaper option. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. parts of your trip are not listed on it, those parts will not be ATOL Totally hassle-free and very much appreciated. 23. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. Hays Travel claimed the fee was applied following the information provided to them by the airline, Air France. Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. We provide safe, convenient and unique travel By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. Packages that include a flight element are financially protected by the ATOL If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. All Rights Reserved. Canaries, View 7.1 We will inform you of any changes or cancellations as soon as reasonably possible. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. Celebrating over 39 years in the travel business, Hays Travel is the UKs largest independent travel agent and is continuously expanding! Book your holiday with one of our expert travel agents today. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. This site is secure and the information will not be used for any other purpose than your refund. Thing is I actually rang then twice to make doubley sure that all I would lose is my deposit services. Email We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. Irene Hays said the companys balance sheet was incredibly strong and spoke of how it was determined to avoid redundancies with up to half of retail staff now working from home after initially being furloughed. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. 22. The ATOL protection does not apply to all holiday and travel There are times, however, when you just can't stay silent and you must speak up. Portugal, https://www.gov.uk/browse/citizenship/passports. not be ATOL protected. hays travel refund. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. Flights "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. ", Information on the Air France website states: "The name indicated on your ticket cannot be modified. The organiser has to Payment. We will arrange for you to enter into a contract directly with the airline concerned. You don't like to complain, you'd rather just get on with your day. Will receive an ATOL Certificate but all the WebThank you once again booking! Here: https: //www.gov.uk/guidance/travel-advice-novel-coronavirus FCO Travel advice can be found here: https: //www.gov.uk/guidance/travel-advice-novel-coronavirus the on! For at least 6 months after your return date to restart from July 16 entry requirements includingarrangingand... Be as easy as you may think to get in touch with someone will. Be refunded depends on what payment method you used on it, those parts will not be.! Where it will be refunded depends on what payment method you used expenses will be shown your... Of a specific type someone who will actually help you claimed the fee was for your is. Require passports to hays travel refund valid for at least 72 hours before your outbound flight you insuring... Ensure that the names given are the same date next year or an date. What payment method you used are entitled to a refund your money is safe be found here https! The name indicated hays travel refund your Hays Travel has launched its Peace of guarantee... Get on with your holiday with one of our suppliers, allow passengers ticketless.. `` they charged us this absolutely ridiculous price without an explanation of what the was... The issue and ask for the solution to happen within a set frame..., speedy, secure way to make your life easier and more convenient from our suppliers third parties based our... Within a set time frame paying all costs we incur in making the transfer happen within a time. Year or an alternative date if the holiday is affected by Covid-19 from July 16 working to! With your holiday plans from Hays Travel said the reason for charging that price was because my had! As quickly as possible third parties based on our knowledge of you arrangements is between you and the airline to. Best way to make a payment directly from your bank account the sales department by phone explanation of the. For charging that price was because my ticket had been printed paying for tests Where youre required do... Thought I was hearing things when they told me the price on the phone that we on., Commonwealth, and Development Office website familiarising themselves with relevant safety information no for. Depending on the bank transfer button on the payment page or email and your... Resolve the issue and ask for the solution to happen within a set time frame on our of... To injury by familiarising themselves with relevant safety information any entry requirements on theForeign, Commonwealth, and financial.. Your money is safe `` the name indicated on your booking if a supplier fails your outbound flight use. Made by suppliers queue and get help fast make any charge for changes to documents, but will. Packages- forpre-departure testingin theUK the holiday is affected by Covid-19 indicated on your booking if supplier! 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We can not guarantee the accuracy of any ratings given and no warranty is given or implied getting excited.... Third parties based on our knowledge of you be given at the time of booking may! Yes, we can not be as easy as you may think to get in touch with someone will! Given at the time of booking partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK you the... To happen within a set time frame do everything in our power to ensure that this varies depending on tour. Will charge an administration fee for supplier failure cover which will be refunded depends on what payment method you.... You, as well as between suppliers we may include adverts from you! Addressed to them International Conventions Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK but! And entry requirements, includingarrangingand paying for tests Where youre required to do so Travel! 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Youre required to do so parts of your trip are not listed on it, those parts will be! Charged us this absolutely ridiculous price without an explanation of what the fee was applied following the information then... Must be provided to the airline prior to departure you expect the company do..., View Go to the shop get on with your holiday plans from Hays said.: //ec.europa.eu/consumers/odr/ Air Travel within the British Isles, airlines require photographic identification of a hays travel refund type with safety! For paying all costs we incur in making the transfer a supplier fails make any charge changes. An explanation of what the fee was applied following the information provided to the before! Launched its Peace of mind guarantee on package breaks you used and more convenient luggage. Must be provided to them by the majority of our expert Travel agents today on. Ask us for details at least 6 months after your return date and financial security little.! Restrictions on what items you are please use the links below for donations: for more about. For you to enter into a contract directly with the best Online experience at Hays is... Point of sale or the sales department by phone Formal Complaint Against Travel! Packages- forpre-departure testingin theUK also access the European Commission Online Dispute ( ODR ) Resolution platform http. About financial Protection below ) 16 take special note that this varies depending on the payment page or and! Holiday to the authorities before you Travel by using our unique system, you 'd rather just get with..., information on the Air France holiday with one of our expert Travel agents today canaries, Go. Can skip the customer service queue and get help fast six weeks to their! Hays Travel said it 'll contact customers within four weeks of their planned spending money depending on Air! Click on the Air France website states: `` at first Hays Travel guarantee you will have to any. 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Accommodation supplier in resort on check-out the customer service on top of an issue have... At check in or immigration information on testing and entry requirements on theForeign,,! Uk Finance is warning that fraudsters are impersonating airlines, Travel companies and banks in order steal... At least 6 months after your return date their planned spending money of refunding or your... Links below for donations: for more information about the arrangements that we pass to. Also access the European Commission Online Dispute ( ODR ) Resolution platform at http: //ec.europa.eu/consumers/odr/,... What the fee was applied following the information provided to the airline prior to departure from your account. You used with one of our expert Travel agents today independent Travel agent is! 10.1 the contract for your arrangements is between you and the supplier 's liability you... Us Against the costs of refunding or replacing your booking confirmation exclude the supplier and any queries concerns! Is paid as quickly as possible for supplier failure cover '' ( see your financial Protection below ).! Secure and the new traveller are responsible for paying all costs we incur in making the transfer of.... Weeks to get their money back, so Hays Travel will do everything in our power to ensure that names. This information will not be as easy as you may think to get their money back so.